After receiving treatment at Children's National Hospital, your family will receive bills for hospital (laboratory, X-ray, medication, etc.) and professional (physician) charges (this is called the black statement). As a result, you will receive one bill for each date of service as of October 1, 2020. For more information, including advice on how to obtain a cost estimate for your child's care, please review our FAQs.

If you feel like a discrepancy has occurred on any of your bills, please contact Customer Service as soon as possible to prevent a delay in processing your claims. Our Customer Service Department is available Monday through Friday from 9 a.m. to 4 p.m. EST at 301-572-3542, toll free at 800-787-0021 or by email.

Pay Your Bill by Phone or Mail

• By phone:For this payment option, please speak with our customer service representatives Monday through Friday, 9 a.m. to 4 p.m. EST by calling 301-572-3542 or toll free 1-800-787-0021.
• By mail:For this payment option, Please use the address on the bill you receive in the mail and reference the account number or the guarantor number on your check or money order.

Pay Your Bill by Phone or Mail

You can pay the hospital and physician bill (or black statement) online through a secure payment portal. You will need your child's name, date of birth and access code. This information can be found on the paper bill you receive in the mail. This is a one-time payment process.